Fresh Produce Loss Assessments
Region: UK Wide
Sector: Multiple Importers and Exporters, Nationwide
"Independent surveys to assess damages in fresh produce consignments on arrival in the UK."
Our client had received a consignment of asparagus, shipped by air. There had been a delay in shipping, during which the cool chain required to maintain the quality of fresh produce had not been maintained. The produce had arrived at very high temperatures, showing considerable deterioration in quality, making the consignment unmarketable. The importer needed a third party inspection to verify the losses.
FSL attended the clients premises at short notice, carrying out an inspection using sampling procedures complying with the requirements of ISO 874. During the inspection, all elements of quality were assessed, detailed information collected regarding the consignment, the packaging and the temperature seen. The report, submitted the following morning, provided the specific percentages of the consignment affected by the defects found, and the potential causes of that deterioration.
The client was able to request an inspection at short notice, with our inspector present on-site at 7am the morning after their damaged consignment arrived.
The report was provided in both PDFs format, send via email, and was available for download from our online data platform, allowing them to access the information at any time.
The report provided the importer with all of the information required to support a claim with their insurance company, avoiding costly losses due to the damaged goods.